A. ABOUT EMV
1. What is EMV chip technology?
EMV (stands for Europay, MasterCard and Visa) is the global standard for credit, debit, and prepaid card payments using the chip card technology. EMV chip-based payment card is a more secure alternative to traditional magnetic stripe payment cards.
2. How are EMV chip cards different from existing magnetic stripe ATM cards? What makes EMV chip cards more secure?
Existing ATM cards or cash cards store cardholder data on the magnetic strip at the back of the card. The information remains the same (static), which can be easily copied by fraudsters via a simple and inexpensive skimming device.
EMV chip cards, on the other hand, store cardholder information on the microchip. The data on the chip is encrypted, making it extremely difficult for fraudsters to steal your card information. Every time an EMV card is used for payment, the chip on the card generates a unique transaction code that cannot be used again. This feature, known as dynamic authentication, makes it difficult, if not virtually impossible, and costly for fraudsters to counterfeit EMV cards.
MAGNETIC STRIPE ATM CARDS
MAGNETIC STRIPE CASH CARD
EMV DEBIT CARD/CASH CARD EMV DEBIT CARD (limited quantity only)
In terms of customer experience, EMV chip-compliant cards are read in what is called “card dipping” mechanism instead of the usual swiping of magnetic stripe cards. Because of the additional validation and data flows for the EMV chip-compliant card, the process may not be as quick as the swiping process. Hence, the customer must be patient and understand the trade-off between security and performance.
3. Why should I convert my regular card to an EMV card? Why is there a need to adopt EMV technology in the Philippines?
Improved security is the primary benefit of an EMV card, namely:
• Card authentication - to ensure authenticity of the card, a code is passed every transaction between the physical card, the issuing Bank, and the device (ATM or POS) where card is being used
• Cardholder verification - encrypted cardholder data in the chip prevents card cloning
• Transaction authentication - transactions are authenticated online
4. What happens if I do not convert my ATM Card to EMV Debit Card
You can continue to use your magnetic stripe ATM card in ATM and POS terminals. Please note however, that BSP has established the EMV Card Fraud Liability Shift Framework (ECFLSF) which sets forth the general principles in the allocation of liability and resolution of disputes on fraudulent transactions arising from counterfeit cards.
The party that is EMV-compliant shall be protected from financial liability arising from losses on counterfeit card fraud. The liability for this type of fraud shall shift to the party which is not or is only partially compliant with the EMV requirement. The allocation of liability for counterfeit fraud is summarized as follows:
5. Do we expect zero incidence of counterfeit fraud and skimming upon implementation of the EMV technology?
While EMV technology has been effective in minimizing counterfeit fraud and skimming, it is not a silver bullet or a one-time solution. EMV technology, however, is far more secure than magnetic stripe technology which is virtually defenseless against card skimming. Given the rapidly evolving cyber-threats and the increasing ability of fraudsters to circumvent existing controls, financial institutions should continuously monitor developments and assess risks pertinent to their payment networks and systems. Likewise, financial institutions should ensure that an interplay of technology, people and processes on top of adequate governance and risk management mechanisms are in place to effectively address emerging payment systems risks and threats.
6. Which BSP department should I contact for EMV-related concerns?
B. ABOUT PBCOM EMV DEBIT CARD
1. I am an existing ATM cardholder, where can I get my EMV Debit Card?
Visit your branch of account and request for your old ATM card to be replaced with the EMV Debit Card.
2. Do I have to pay for converting my regular ATM card to EMV Debit Card?
As long as you can present your old ATM card, your new EMV Debit Card will be provided for free. However, requests for replacement due to lost or damaged cards will continue to be charged the P150 card replacement fee.
3. My co-accountholder also has an ATM card, linked to our joint OR account, will his old ATM card also get replaced with EMV Debit Card?
Yes, your co-accountholder’s ATM card will also be converted to EMV Debit Card.
Note: Only joint-OR accounts can be linked to an ATM card.
4. What should I bring when claiming my EMV Debit Card?
Please bring your old ATM Card and a valid identification document when you claim your EMV Debit Card.
5. I just received my new Debit Card. Is there anything I need to do to start using it?
Once you receive your EMV Debit Card, please immediately do the following:
• SIGN on the signature panel located at the back of the card.
• CHANGE the PIN at the nearest PBCOM ATM. The default PIN is indicated inside a sealed PIN mailer which you should receive as well.
In order for your EMV Debit Card to be activated and ready for use, please make sure that you signed the EMV Debit Card Acknowledgement Form.
6. Does my PBCOM Debit Card have an expiry date?
Yes, your Debit Card is valid for 10 years from the date of issuance.
7. Do I need to link my accounts again to the EMV Debit Card?
The accounts linked to your existing ATM Card will be automatically linked to your EMV Debit Card. No need for a separate request to link accounts.
8. Where can I use my PBCOM Debit Card?
Your EMV Debit Card has more uses that your regular ATM Card. You can use your EMV Debit Card to pay for purchases - in stores, online stores where your see the MasterCard or BancNet logos. You can now also withdraw cash while abroad from ATMs with the MasterCard logo.
9. How can I pay for purchases in department stores/ groceries/ pharmacies/restaurants?
Present your EMV Debit Card to the Cashier, who will insert your card into the POS terminal. For MasterCard merchants, you will then be asked to enter your PIN or sign on the transaction receipt.
For Bancnet merchants, you will need to enter your PIN to authorize your transaction.
10. Can I use my EMV Debit Card to make online/internet purchases
Yes, the PBCOM Debit Card may be used to pay for purchases online. Just look for the MasterCard or Bancnet logo on the merchant website. You will be asked to input the 3-digit Card Verification Code indicated at the back of your card to authorize the purchase.
Please note that for some merchants like the Apple App Store and the Google Play Store, during the first time you use your Debit Card online, the merchant will place a small authorization hold to verify your card and account information. The amount in the hold is minimal and will usually be returned to your account automatically after 15 days.
11. What are the daily transaction limits?
|Transaction Type||Daily Limit|
|ATM Withdrawals|| Php 10,000 per ATM withdrawal transaction
Php 50,000 total ATM withdrawal per day (or equivalent in foreign currency)
|POS Purchases||Php 50,000 (or equivalent in foreign currency)|
|eCommerce Purchases||Php 10,000 (or equivalent in foreign currency)|
Please note that your transaction will be declined / not push through once you have reached the daily limits.
12. Are there fees for using the card?
Yes, you may refer to the table below for the fees and charges, as well as the transaction limits.
|Megalink ATMs||Php 1.00||Php 10.00|
|MasterCard ATMs abroad||US$ 1.00||US$ 3.50|
|Card Replacement||Php 150.00|
|Request for new PIN||Php 100.00 per issuance|
|Sales Slip Retrieval Fee||Php 400.00|
|Dispute Handling Fee||Php 1,000.00|
|International Transaction Fee||3% of the total transaction amount|
|DAILY TRANSACTION LIMITS|
|ATM Withdrawal||P 50,000 (maximum P10,000 per transaction)|
|POS Purchase||P 50,000|
|E-commerce Purchase||P 10,000|
|Total Daily Transaction Limit||P 110,000|
C. Using your EMV Debit Card abroad
1. Can I use my PBCOM Debit Card abroad?
Yes, you can use your EMV Debit Card abroad at any merchant or any ATM worldwide where you see the MasterCard logo.
If you use the EMV Debit Card for purchases, ATM inquiry or ATM cash withdrawal abroad, the local currency of the country where the card is used shall be converted into the Peso equivalent and will be debited from your primary account. Any transaction fees will also be converted and debited from your account.
Please note of transaction fees that will be charged for ATM balance inquiry and withdrawals. POS purchases will also be charged 3% foreign transaction fee.
2. What should I note of when using my EMV Debit Card abroad?
When using your EMV Debit Card abroad, please note that some merchants will require putting a hold on your card balance to ensure that there are sufficient funds available to cover the charges.
• Restaurants abroad
When you use your card at some restaurants abroad, there may be an additional 10% hold on your card to accommodate for the tip that would be added after the initial card swipe.
• Hotel, Car Rental Agencies, Cruise Lines
Hotels, car rental agencies or cruise lines will hold funds until the end of your trip. The hold is usually an estimated bill for the number of days you have booked. While the funds are being held, you will be unable to use those funds for other purchases until the hold has been removed and the final amount is deducted from the card. These holds are normal practice, and it can take some time for them to be cleared. We recommend that you do NOT use your card for these types of bookings in order to ensure that you have your full balance available to you for other purchases.
• Gas Station Transactions
“Pay at the pump” gas stations abroad may pre-authorize transactions for $75-$100. This is done to ensure that adequate funds are available to cover the final purchase. We recommend that you pay directly at the cashier inside the gas station to allow you to pay only the actual purchase amount.
D. EMV Debit Card Usage Issues
1. What do I do if I forget my PIN?
You may request for a new PIN by calling PBCOM Customer Care. A fee of Php 10.00 will be charged to your account.
2. What should I do if my card is captured by the ATM?
To prevent fraudulent transactions, ATMs may withhold your card when you make multiple attempts to withdraw cash with an incorrect PIN. If this happens, please report it to PBCOM Customer Care immediately.
3. What should I do if the amount I get from the ATM is incorrect?
Please inform PBCOM Customer Care if you received an incorrect amount so we can work with the ATM owner to verify the correct amount to be debited from your account.
4. What should I do if I see a debit card transaction that I do not recognize?
If you're not sure about the details of a transaction on your account, please contact PBCOM Customer Care with your account and transaction details (date of transaction, merchant name, etc.), and we'll do our best to help.
5. What should I do if I see an unauthorized transaction on my account?
Please call PBCOM Customer Care immediately to report any suspicious transactions done on your account. If the transaction is found to be fraudulent, we will file a dispute case on your behalf.
6. How do I report a lost or stolen card?
For your security, please report the lost card incident immediately to PBCOM Customer Care, so that the card can be blocked to prevent fraudulent use. PBCOM will not be liable to losses due to the use of a lost/stolen card before the loss or theft has been reported.
You may also request for a replacement Debit Card for a fee of Php 150 which will be charged to your account. Replacement card may take 5 – 7 banking days.
Customer Care Numbers:
Metro Manila: (777-2266)
Domestic Toll Free: 1-800-10-777-2266